Let us take the case of Ram. He was not being given his ration card. But when he applied under RTI, he was given a card within a week. What did Ram ask? He asked the following questions:

· I filed an application for a duplicate ration card on 27th January 2004. Please tell me the daily progress made on my application so far. i.e. when did my application reach which officer, for how long did it stay with that officer and what did he/she do during that period?

· According to the rules, my card should have been made in 10 days. However, it is more than three months now. Please give the names and designations of the officials who were supposed to take action on my application and who have not done so?

· What action would be taken against these officials for not doing their work and for causing harassment to the public? By when would that action be taken?

· By when would I get my card now?

In normal circumstances, such an application would be thrown in a dustbin. But this law says that the PIO has to reply in 30 days. If they don’t do that, their salary could be deducted. The problem is that it is not easy to answer these questions.

The first question is: Please provide the daily progress made on my application

There is no progress made. But the government officials cannot write in that they have not acted for so many months. Else that would be “admission of guilt on paper”. Which in a legal term for saying that they are going to be “booted”

The next question is: Please provide the names and designations of the officers who were supposed to take action on my application and who had not done.

If the government provides names and designations of the officials, their responsibility gets fixed. Any officer is most scared of fixing of responsibility against him in this manner.
So, the moment one files such an application, his/her pending work is done.

What should I do after getting information?

It depends on why you asked for that information and what type of information is it. Often a lot of things start falling in place just by asking for information. For instance, you would get your passport or a ration card just by asking for the status of your application. In many cases, roads got repaired as soon as the "money spent" on repairs was asked. So, seeking information and questioning the government is an important step, which in itself is complete in many cases.

But suppose you expose some corruption or wrongdoing using RTI. Then, you can complain to vigilance agencies, CBI or even file an FIR.

But one thing is certain. Seeking information like this and exposing the corruption does improve the future. The officials get a clear message that the people of that area have become alert and any wrongdoings in future would not remain hidden as they were in the past. So, their risks of getting caught increase.